Getting Help
We’re here to help you succeed with your self-hosted open-source applications.
Free Onboarding Call
Every FOSSonCloud customer gets a free 1-hour onboarding call with a FOSSonCloud engineer. We’ll help you:
- Walk through your deployment and configuration
- Answer questions about architecture and scaling
- Discuss custom requirements for your use case
- Troubleshoot any issues you’re experiencing
Schedule your free onboarding call
Email Support
For technical support questions, email us at support@fossoncloud.com.
When reaching out, please include:
- The product you’re using
- Your AWS region
- A description of the issue
- Any relevant error messages or CloudFormation events
Documentation
Each pattern’s GitHub repository includes documentation covering:
- Deployment prerequisites
- CloudFormation parameter reference
- Configuration options
- Troubleshooting tips
Visit the product page for links to the source code and documentation.
Frequently Asked Questions
How do I deploy a pattern?
Subscribe to the pattern on AWS Marketplace, then launch the CloudFormation stack in your AWS account. The stack will provision all required resources automatically.
How do I update my deployment?
Updates are performed through CloudFormation stack updates. When we release a new version, you can update your stack to pick up the latest changes.
Can I customize the deployment?
Yes. Our patterns are open source and built with AWS CDK. You can view the source code on GitHub, fork it, and customize to meet your specific needs.
How much does it cost?
We charge a $0.02/hour usage fee when the EC2 instance(s) in your deployment are running, plus standard AWS infrastructure costs. Every product includes a 5-day free trial. See our Pricing page for details.
What if I need help getting started?
We offer a free onboarding call with every subscription. Schedule your free onboarding call.